SummitGuides Terms and Conditions

Please review our Terms and Conditions before booking a course or activity with SummitGuides.

When we confirm your booking, a contract is formed between you and SummitGuides.

Booking & Payment

After selecting your desired course, you'll need to fill out the booking form by clicking the corresponding "Book Now" button. Please complete and submit this form with all the relevant information required.

After reviewing your information, we'll email you instructions for making the deposit payment. We accept payments via credit card or bank transfer. Please note that we don't accept checks.

A contract is formed once we receive your completed booking form, the required payment, and send you a booking confirmation. This payment is either a 30% deposit of the total price or full payment if the course starts within 120 days. Please note that your booking isn't confirmed until you receive this written confirmation from us.

The remaining balance must be paid 120 days before the course starts. If payment isn't received by this deadline - unless a delayed payment has been arranged—SummitGuides reserves the right to cancel your booking and apply the appropriate cancellation fees listed below.

Modifications and Cancellations

Cancellation requests must be submitted in writing via email and will take effect upon receipt. The following cancellation fees apply:

• More than 120 days before the course starts: No fees.
• 120 to 91 days before the start date: Loss of deposit (30% of the total price)
• 90 to 61 days before the start date: 50% of the total price.
• 60 days or less before the start date: 100% of the total price.

Any expenses paid in advance will not be refunded, regardless of the timing of the client’s cancellation.

Each deposit, regardless of amount, includes a non-refundable registration fee (covering our initial booking costs, which the hut won't refund in case of cancellation) for the following courses:

• Mont Blanc course: €140
• Matterhorn (4-day and 6-day program): 100€

SummitGuides reserves the right to cancel any course due to insufficient group numbers. In such cases, we'll notify you 30 days in advance and offer the following options:

• Reschedule at no extra cost.
• Keep the same dates and pay the difference (based on the number of participants).

Courses & Activities

SummitGuides and our team of mountain guides reserve the right to modify the itinerary, route, or activity if continuing with the original plan poses risks due to weather, conditions, or participant ability. This policy applies to all courses and activities. Courses and training days will run regardless of weather conditions. Safety is the top priority at SummitGuides. Our guides never guarantee reaching the summit or completing the excursion, although they will make every effort to ensure a successful experience. The mountain guide reserves the right to modify the program or itinerary at any time at their discretion, whether due to weather conditions, mountain conditions, or the physical or mental state of the clients. No refunds will be issued in such cases. SummitGuides cannot be held responsible for disruptions caused by strikes, illness, government intervention, weather conditions, or the closure of lifts or huts.

Participant Responsibilities

Participants must ensure they meet all conditions and requirements outlined in the activity description (e.g., physical and mental preparedness, required skill level). If these are not met, the guide reserves the right to deny participation and cancel the booking. In such cases, no refunds will be issued. Participants are obligated to:

• Comply with scheduled departure times and the planned itinerary, including any adjustments made by the guide.
• Follow the guide's instructions and advice throughout the activity or trip.
• Inform the guide of any medical conditions, allergies, or medications that may affect their participation in the activity or trip.
• Wear appropriate clothing and equipment for the activity or trip, as advised by the guide.
• Carry all personal waste until it can be disposed of in appropriate bins.
• Respect the environment by not damaging nature.
• Behave responsibly during the activity or trip, respecting others, private property, and the guide's instructions.
• Interact respectfully and inclusively with other group members, fostering a positive and cooperative group dynamic.
• Stay on the designated route, as advised by the guide.
• Participants are fully accountable for any actions that may endanger themselves or others, especially if they disregard the guide's advice or take unauthorized personal initiatives.

Insurance

It is your responsibility to ensure you have adequate insurance coverage for all activities you participate in. SummitGuides recommends obtaining cancellation and travel insurance to protect against last-minute changes or injuries.
Your insurance should cover helicopter rescue, repatriation, and medical costs in case of an accident.
Additionally, we have partnered with WetterHeld GmbH and with Global Rescue to offer insurance coverages. Please note that SummitGuides bears no responsibility for this insurance partnership or any related claims. For more information about this optional coverage, please contact our office.

Course Descriptions

SummitGuides strives to maintain accurate and up-to-date information on our website and in our marketing materials. However, we cannot guarantee the absence of discrepancies. If you have any questions or need clarification about a specific course or activity, please don't hesitate to contact us directly.

Complaints

If you experience any issues during your course, please inform a SummitGuides team member or your guide immediately. This allows us to address the matter promptly and effectively.

Governing Law

Any contract established with SummitGuides will be governed by Italian law.